From the app or a browser
Sign in to WisePaul — in the mobile app or in a browser —, open your avatar menu and go to Profile. At the bottom of the page, use Delete my account and confirm with your password. The deletion takes effect immediately, on every device.
Without access to the account
If you forgot your password, use Forgot my password on the sign-in screen: the link goes to your e-mail and, after choosing a new password, you delete the account from your Profile.
If you no longer have access to the account’s e-mail, write to contato@wisepaul.com from an address we can relate to the account, telling us which e-mail is registered. We reply within 5 business days.
What is deleted
Your name, e-mail, password and preferences, any pending e-mail change requests, the record of reminders sent to you and your open sessions, including the mobile app’s.
The predictions you already made stay in the pools’ rankings, anonymised as “Deleted account”, so the standings of those still playing do not change. If you bought a pool, the sale record (amount, plan and dates) is kept without identifying you, as tax law requires.
When the deletion needs one step first
If you are still in charge of a pool with participants, the app asks you to hand that role to someone else before deleting the account — so the pool is not left without anyone to manage it.
Your data
The data we keep, for how long and your rights are in the Privacy policy.